Manajemen Pelayanan Inklusif: Inovasi Paradigma Administrasi Negara dalam Perspektif Pelayanan Publik di Indonesia

Abstract

If we examine, are basically what are the duties and functions of government in a country, will focus on two important points that have characteristics of services, namely organizing and providing public services abd providing public goods. Overcome the weakness that, as has become a common phenomenon in the implementation of public services in Indonesia, it is necessary to the efforts of serious and earnest about it. In the case of service, the government did not only seek to build and develop a variety of rules, systems, service institutions only, but need to develop an innovative concept in order to improve the quality of service to the community. Service management is an inclusive concept of diversity-based service management needs, can be developed into a service management model that is expected to clarifity the meaning and development of service strategy in accordance with community needs, so it can be an effective response in a effort to improve the quality of public services